Guest Services

Welcome to the Holy Land Experience, where the ancient past and glorious future meet. Enjoy His story, and walk with us on the streets of gold.

Guest Services is located next to the main guest entrance.  Please stop by at any time for assistance. 

    

Ticket Sales      Available during business hours from the ticket booths and Guest Services.  Exit and re-entry is available with your ticket throughout the day.  The Holy Land Experience is open Tuesday through Saturday from 10:00 AM to 6:00 PM and is closed on Sunday and Monday, New Year's Day, Thanksgiving Day and Christmas Day.

Ticket Upgrades     Available at Guest Services, enjoy another day for a $25 upgrade on your full price ticket.

Group Tickets     Can be purchased in advance by calling the Group Sales Department, 1-800-447-7235, option 4.  Group Sales info packets may be picked up in Guest Services.

Quick Entry     On-line ticket purchase with your ticket print out enables you to enter Holy Land without waiting in line. 

Planning Your Day     Opening hours are 10am through 6pm.  Please collect a copy of our Daily Schedule and Park Map at the entrance for all show times and venues, and plan to arrive at your chosen events ahead of time for a good seat.

Prayer Requests     We encourage you to leave a prayer request at the Testimony Cross Prayer Garden during your visit.

Water     We advise all guests to drink plenty of water during the day: fountains are located throughout the park.

Lost and Found    Located in Guest Services, please drop by the Front Desk or you may call us at 1-800-447-7235 if you lose something during your visit.     

Suitable Clothing     Thank you in advance for dressing in modest and appropriate attire (fully clothed, shirts, shoes, etc.)  For your safety, only Holy Land Experience employees may wear costume.

Children     Please supervise children at all times, and take advantage of our designated seating for families with little ones.

Luggage     The Holy Land is unable to store luggage for any reason. 

Pull-Along Bags      For safety reasons, pull-along bags are not permitted.

Coolers     Please leave coolers in your vehicle.

Food and Dining      Please visit our café for an inexpensive and nutritious meal, or pick up a snack at our Fast Food Concessions.

Coffee    Coffee, pastries, snacks and speciality drinks are available in our coffee shop in the Holy Land Coffee Shop found in the Jerusalem Marketplace.

Pets     If you are traveling with pets, please arrange accommodations for them in your pet friendly hotel or a local kennel. Pets are not allowed in our facility.

Wheelchairs     Free wheelchairs are available on a first-come, first served basis, in the Old Scroll Shop near the main entrance. Please bring your own wheelchair to avoid disappointment on busy days.

Motorized Scooters     Holy Land does not provide or rent motorized scooters, and takes no responsibility for collection, delivery, safety, parking, battery charging, lifting or operation of a guest’s scooter. Please note that scooters with sunshades are not permitted in the auditorium.     

Banking and Payment Methods     ATM’s are located in both Guest Services and the Shofar Gift Store.  We accept cash or United States Credit Cards, and request photo ID for all credit transactions.

Hotels     All varieties of accommodation are available close by Holy Land, please call Visit Orlando, 877 460 6849, for comprehensive info. 

Taxi Service     Guest Services will call you a taxi if needed.

Interpretive Services  Interpretive services can be provided for the deaf with two weeks prior notice.  There is no charge for the service.

All shows, promotions and venue availability are subject to change without notice. 

The Holy Land Experience is an alcohol-free and smoke-free facility. 

 

Join Our Mailing List
Email:
For Email Marketing you can trust
  

Church Web Design - Trinet Internet Solutions