Guest Services

Welcome to The Holy Land Experience, where the ancient past and glorious future meet. Enjoy His story, and walk with us on the streets of gold.

Guest Services is located to the left, next to the main guest entrance.  Please stop by at any time for assistance.  

Guest Conduct Policy       We strive to promote a family-friendly environment that glorifies God. Thank you in advance for dressing modestly and in appropriate attire; fully clothed, shirts, shoes, etc. For your safety, only Holy Land Experience employees are allowed to dress in costume. Thank you for helping The Holy Land Experience in promoting a safe and comfortable environment for all of our guests. 

Ticket Sales      Available during business hours from the ticket booths and Guest Services. Exit and re-entry is available with your ticket throughout the day. The Holy Land Experience is open Tuesday through Saturday from 10:00 AM to 6:00 PM and is closed on Sunday and Monday, New Year's Day, Thanksgiving Day and Christmas Day.

Ticket Upgrades     Available at Guest Services, enjoy another day for a $25 upgrade on your full price ticket.

Group Tickets     Can be purchased in advance by calling the Group Sales Department, at 1-800-447-7235, option 4.  Group Sales info packets may be picked up in Guest Services.

Quick Entry     On-line ticket purchase with your ticket print out enables you to enter Holy Land without waiting in line. 

Planning Your Day     Opening hours are 10am through 6pm.  Please collect a copy of our Daily Schedule and Park Map at the entrance for all show times and venues, and plan to arrive at your chosen events ahead of time for a good seat.

Prayer Requests     We encourage you to leave a prayer request at the Testimony Cross Prayer Garden during your visit.

Water     We advise all guests to drink plenty of water during the day: fountains are located throughout the park.

Lost and Found    Located in Guest Services, please drop by the Front Desk or you may call us at 1-800-447-7235 if you lose something during your visit.     

Suitable Clothing     Thank you in advance for dressing in modest and appropriate attire (fully clothed, shirts, shoes, etc.)  For your safety, only Holy Land Experience employees may wear costumes.  You may choose to bring a sweater or light jacket to wear in our inside venues.

Children     Please supervise children at all times, and take advantage of our designated seating for families with little ones.

Backpacks and Luggage    For the safety and comfort of all our Guests, we allow only small purses entering the Park.  Thank you for leaving your backpacks and luggage in your vehicle.  The Holy Land is unable to store luggage for any reason.

Pull-Along Bags      For safety reasons, pull-along bags are not permitted.

Coolers     Please leave coolers in your vehicle.

Food and Dining      Please visit our café for an inexpensive and nutritious meal, or pick up a snack at our Fast Food Concessions.

Pets     If you are traveling with pets, please arrange accommodations for them in your pet friendly hotel or a local kennel. Pets are not allowed in our facility.  Of course, Service Animals with proper documentation are allowed.

Wheelchairs     Holy Land does not provide or rent wheelchairs to our guests. Guests are welcome to bring their own wheelchair into the park.

Motorized Scooters     Holy Land does not provide or rent motorized scooters, and takes no responsibility for collection, delivery, safety, parking, battery charging, lifting or operation of a guest’s scooter. Please note that scooters with sunshades are not permitted in the auditorium.     

Banking and Payment Methods     ATM’s are located in both Guest Services and the Gold, Frankincense and Myrrh Gift Shop.  We accept cash or United States Credit Cards, and request photo ID for all credit transactions.

Hotels     All varieties of accommodation are available close by The Holy Land Experience. Please call 'Visit Orlando' at 877-460-6849 for comprehensive info. 

Taxi Service     Guest Services will call a taxi for you if needed.

Interpretive Services  Interpretive services can be provided for the deaf with two weeks prior notice.  There is no charge for the service.

All shows, promotions and venue availability are subject to change without notice or liability. 

The Holy Land Experience is an alcohol-free, smoke-free and vape-free facility. 



The Holy Land Experience Orlando
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